We ALWAYS send to the Shipping address requested at our checkout. NOT the address on Card Stream invoice unless you have requested the same as billing address.

Delivery Services 

Stardard Delivery

If you place your order before 3.30pm it will be dispatched that day 1st Class post.
Orders after 3.30pm will if possible be dispatched same day or the next working day.


NEED IT QUICKER.....

NEXT DAY SPECIAL DELIVERY
Please Place order before 1pm for Next Day Delivery.
Take advantage of Special Delivery™ Next Day for guaranteed delivery of your urgent or valuable item before 1.00pm the next working day to 99%* of the UK.

IMPORTANT
Please note if you place an order on Friday you will receive your package the next working day which is the Monday
If you place your order on a Saturday/Sunday it will be processed and dispatched on the Monday and delivered before 1pm Tuesday.

 Guaranteed delivery before 1.00pm


If your item does not arrive we can email you your tracking number.

BFPO Postcode Advice

Please make sure you put England & UK in appropriate address boxes with the BFPO delivery address above.

  


  Paypal Invoice: Delivery Address different from what I've requested at checkout!
We ALWAYS send to the Shipping address requested at our checkout. NOT the address on Paypal invoice unless you have requested the same as billing address.

Failed Orders
If you try to order using a different address from the one that the card is registered to,it will fail or be declined.
Use the billing address and then choose a different shipping address via our checkout for successful
payment.

Returns

We want you to be delighted with your purchase and offer an extended return period for peace of mind. We are happy to accept returns within 30 days of purchase providing the product is unopened/unused and returned in the condition it was received.

Customers wishing to return a product, please send us an email with the order number and reason for return and we will provide you with instructions on how you can return your items.

You must be 18 or over to order our products
You must be aged 18 or over to order to any of our products. Vapertrails reserve the right to request proof of age from any of our customers at any stage of an order. We reserve the right to cancel your order with a full refund if we suspect you are not of the correct age .