Our business exists because of customers, in particular repeat customers who, over the many years we have been trading, voluntarily choose to return time and time again to spend their hard earned money with us. Without our customers Vapertrails wouldn’t have grown to be one of the most recognisable brands in our sector, they are the reason for our success.
Taking care of our customers is our privilege and our highest priority. At Vapertrails the customer is king and always comes first!
Customer Service Promise
If you experience a problem with any of our juice, hardware, customer service or delivery please let us know.
If you purchased a product from an approved retailer or stockist then please return your goods to the shop you purchased them from, they will meet our high standards without question.
If you are one of the rapidly increasing number of online customers please get in touch with us straight away. We’ll do whatever we can to make it right for you. Customer service is our passion, our privilege and our mission.
Sometimes things go wrong, we know that, it is how we deal with the problem that sets us apart. We consider it an honour when you let us help fix a problem. Our aim is to exceed your expectation
Our Core Values
Quality, Integrity and Respect – are the corner stone of our business.
Our Performance Values
Accountability, Achievement, Creativity, Speed, and Teamwork, – define what we need to do to make sure we enjoy continued sucess in our business.
Core Values
Quality - We always use the freshest ingredients and work to the highest standards to ensure the very best quality product.
Integrity - We do what is right, no matter what.
Respect - We treat people fairly and value the people who buy from us.
Performance Values
Accountability - We take responsibility for our actions and deliver on our promises.
Achievement - We set high targets and aim to out perform in everything we do.
Creativity - We are constantly searching for new ideas and products.
Speed - We act quickly and decisively to get things done while maintaining the highest standards.
Teamwork - We work openly and constructively as one team to improve our products and service. OUR CUSTOMER IS KING
Our business exists because of customers, in particular repeat customers who, over the many years we have been trading, voluntarily choose to return time and time again to spend their hard earned money with us. Without our customers Vapertrails wouldn’t have grown to be one of the most recognisable brands in our sector, they are the reason for our success.
Taking care of our customers is our privilege and our highest priority. At Vapertrails the customer is king and always comes first!
Customer Service Promise
If you experience a problem with any of our juice, hardware, customer service or delivery please let us know.
If you purchased a product from an approved retailer or stockist then please return your goods to the shop you purchased them from, they will meet our high standards without question.
If you are one of the rapidly increasing number of online customers please get in touch with us straight away. We’ll do whatever we can to make it right for you. Customer service is our passion, our privilege and our mission.
Sometimes things go wrong, we know that, it is how we deal with the problem that sets us apart. We consider it an honour when you let us help fix a problem. Our aim is to exceed your expectation
Our Core Values
Quality, Integrity and Respect – are the corner stone of our business.
Our Performance Values
Accountability, Achievement, Creativity, Speed, and Teamwork, – define what we need to do to make sure we enjoy continued sucess in our business.
Core Values
Quality - We always use the freshest ingredients and work to the highest standards to ensure the very best quality product.
Integrity - We do what is right, no matter what.
Respect - We treat people fairly and value the people who buy from us.
Performance Values
Accountability - We take responsibility for our actions and deliver on our promises.
Achievement - We set high targets and aim to out perform in everything we do.
Creativity - We are constantly searching for new ideas and products.
Speed - We act quickly and decisively to get things done while maintaining the highest standards.
Teamwork - We work openly and constructively as one team to improve our products and service.